PART 1 (EXAM 1) - LISTENING - CAE - CAMBIDGE CERTIFICATE OF ADVANCED ENGLISH

Instructions

You will hear a DISCUSSION about Business Correspondence.

For questions 1-6, choose the best answer (A, B, C or D).

Drag and drop the correct answer in the answer box, or type the corresponding letter.

A mark of 75% corresponds to B2 and a mark of 90% corresponds to C1.

· Possible answers:	A The procedures for sending e-mail messages in the business world.
	B The etiquette to use when writing a formal business letter.
	C The reasons for using e-mails instead of formal letters.
	D The types of e-mails used in the business world.

2 In the extract:
"OK. So we have two differing opinions on what to put into the receiver box for mail within a company. We'll come back to this point in a moment. Now, let's change the audience."

· Possible answers:	A To avoid an argument between the students who have differing opinions.
	B To imply that different businesses deal with mail differently.
	C To bring up a different situation that may have to be dealt with in business.
	D To indicate that most businesses have to make policy changes.

· Possible answers:	A They have come to an agreement about internal e-mail use.
	B They are both experienced in using e-mail techniques.
	C They frequently get annoyed with each other's way of doing things.
	D They are in disagreement with the professor's solutions.

4 In the extract:
"That sounds like a lengthy process - especially if your customers are in the thousands. A lot of work. Any other suggestions? No one? OK. Remember when we were discussing the formal business letter, we talked about a "blind copy"?"

Why does the professor ask this:
- "Remember when we were discussing the formal business letter, we talked about a "blind copy"?

· Possible answers:	A She wants to go back to a previous lesson.
	B She is leading the students to a different solution to the problem.
	C She thinks that the students have forgotten an essential part of communication.
	D She is highlighting points that the students must learn for a test.

5 According to the discussion, which way both protects customer identity and promotes customer personalization?

· Possible answers:	A Sending the customers a group message.
	B Writing to the customers individually.
	C Using the blind copy feature.
	D Putting all the addresses into the receiver box.

6 Which of the following are valid points about messages sent to a group address instead of individual addresses?
- choose two answers.

· Possible answers:	A The customer's identity is protected.
	B Individual addresses are hidden.
	C The message appears personal.
	D The address takes a long time to type.

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